vip11 Terms & Conditions

General Introduction

vip11 is an online entertainment betting and casino platform that offers cricket betting, slot games, live casino, and other gaming services for users in Bangladesh. These terms and conditions ("Terms") apply to every individual ("user" or "you") who uses the vip11 platform and its services.

By accessing the platform, creating an account, or using any service, you agree to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

vip11 reserves the right to modify these Terms in part or in full at any time without prior notice. Continued use of the platform after any changes are published means you have accepted the updated Terms.

Account Registration & Eligibility

2.1 Age Requirement

To open an account and use services on the vip11 platform, you must be at least 21 (twenty-one) years of age. Registration by minors is strictly prohibited. If a user provides a false age, their account will be closed immediately and all associated deposited funds may be forfeited.

2.2 One Account Only

Each person may hold only one account. Opening multiple accounts, using another person's identity, or registering with false information is strictly prohibited. If this rule is violated, all accounts will be permanently closed.

2.3 Accuracy of Information

You must provide accurate, complete, and up-to-date information at the time of registration. It is your responsibility to notify vip11 support immediately if there are any changes to your name, address, phone number, or payment method details.

2.4 Account Security

It is entirely your responsibility to keep your account password and login details confidential. If you suspect any unauthorised use of your account, notify our support team immediately.

Deposit & Withdrawal Policy

3.1 Deposit Rules

The following payment methods are accepted for depositing funds into vip11:

• bKash
• Nagad
• Rocket
• Bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major commercial banks)

The minimum deposit amount is ৳500 for each payment method. Deposit requests are generally processed instantly, though verification may be required in some cases.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. You must have sufficient verified funds in your account to make a withdrawal.

3.3 Anti-Money Laundering Policy

vip11 is committed to preventing money laundering. We reserve the right to review suspicious transactions. Documentation may be requested for identity verification if needed.

Bonuses & Promotional Offers

4.1 Welcome Bonus

vip11 offers a 100% bonus on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000, you will receive an additional ৳1,000 bonus and your total balance will be ৳2,000.

4.2 Wagering Requirement

A wagering requirement of 15 times the bonus amount applies. The wagering requirement is calculated on the bonus amount only, not on the deposit amount. Example: ৳1,000 bonus × 15 = completing ৳15,000 in wagers will make the bonus withdrawable.

4.3 Bonus Usage Rules

• Each account is eligible to receive the welcome bonus only once.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• If the wagering requirement is not completed within the specified time limit, the bonus may be cancelled.
• If multiple accounts are used to abuse the bonus, all accounts will be cancelled.
• vip11 reserves the right to change or discontinue bonus offers at any time.

VIP Program

The vip11 VIP Program has three tiers — Bronze, Silver, and Gold. Members can advance to higher tiers based on regular play.

• Bronze tier: Up to 0.4% weekly cashback.
• Silver tier: Up to 0.8% weekly cashback.
• Gold tier: Up to 1.2% weekly cashback.

Cashback benefits are provided subject to meeting each tier's conditions. Detailed guidelines for VIP benefits are available on the vip11 platform. vip11 reserves the right to change the terms of the VIP Program.

Fair Play & Prohibited Conduct

6.1 Fair Play Policy

vip11 is committed to ensuring a fair, transparent, and safe gaming environment for all users. Our games operate on the basis of SSL encryption and fair play principles.

6.2 Prohibited Activities

The following activities are strictly prohibited and will result in account closure:

• Operating games through automated software, bots, or artificial intelligence.
• Exploiting platform vulnerabilities or technical errors.
• Attempting to access another user's account.
• Abusing the bonus system or match betting.
• Depositing funds through fraudulent or illegal transactions.
• Threatening or harassing other users.

6.3 Account Suspension & Closure

If these Terms are violated, vip11 reserves the right to temporarily or permanently close any account without notice. vip11 also has the right to make decisions regarding any applicable funds in such cases.

Betting Rules

7.1 Betting Limits

Each game and market has specific minimum and maximum betting limits, which are displayed in the relevant game interface. vip11 reserves the right to change these limits.

7.2 Bet Cancellation Policy

vip11 reserves the right to cancel any bet due to technical errors, incorrect information, or special circumstances. The staked amount will be refunded for any cancelled bet.

7.3 Cricket & Sports Betting

For cricket and other sports betting, bets will be settled after the official announcement of the match result. If a match is incomplete or cancelled, bets will be settled in accordance with the prevailing rules.

7.4 Technical Issues

vip11 is not liable for any disruption to games or bets caused by server problems, internet outages, or other technical reasons. Bets will be settled following the applicable policy in such situations.

Privacy & Data Protection

vip11 takes the protection of your personal information seriously. Please read our Privacy Policy to learn in detail how your information is collected, used, and stored.

Your personal information is not sold or disclosed to third parties without authorisation. However, information may be provided to authorities where required by law, for fraud investigations, or for security purposes.

The vip11 platform uses SSL encryption, which keeps your transactions and personal information secure.

Responsible Gaming

vip11 believes that gaming is an entertainment activity and should always be enjoyed in a controlled and responsible manner. We are mindful of our users' mental and financial wellbeing.

If you feel that gaming is negatively affecting your daily life, family, or financial situation, please seek help immediately. You will find detailed guidance on our Responsible Gaming page.

• Never bet beyond your means.
• Do not treat gaming as a source of income.
• If needed, contact support to set account limits or take a temporary break.

Intellectual Property & Content Rights

All content on the vip11 platform — logos, graphics, text, software, designs, and other elements — is protected under the intellectual property rights of vip11 or its licensors.

You may use the platform for personal use; however, commercially using, copying, distributing, or modifying any content from the platform without prior written permission from vip11 is prohibited.

Limitation of Liability

Services provided through the vip11 platform are offered on an "as-is" basis. vip11 accepts no responsibility in the following cases:

• Any loss caused by loss of internet connection.
• Issues arising from faults in third-party software or payment gateways.
• Financial loss resulting from the user's own error.
• Inconvenience during temporary platform downtime or maintenance periods.

We always strive to improve our service quality, but we cannot guarantee uninterrupted service.

Customer Support

The vip11 customer support team is available seven days a week, twenty-four hours a day. Support is provided in both Bengali and English.

Contact methods:

• Live chat: available directly on the platform (24/7)
• Email: [email protected]

Contact us for assistance with your account, payments, bonuses, or any other matter.

Dispute Resolution

Any dispute between vip11 and a user will first be attempted to be resolved through direct discussion. If you have a complaint, please email [email protected] with a detailed description.

vip11 takes every complaint seriously and works to resolve it within a reasonable time. In matters of dispute resolution, the decision of vip11 will be considered final.

Amendment & Termination of Terms

vip11 reserves the right to change, revise, or cancel these Terms at any time. Updated Terms will take effect as soon as they are published on the platform.

You may request to close your account at any time. However, please take into account the settlement of any ongoing bets and the fulfilment of any bonus conditions before closing your account.

If any part of these Terms becomes ineffective or invalid, the remaining parts will remain fully in effect.